Support Policy Page

At Keepdeal.in, we are dedicated to providing the best support experience to our valued users. Our Support Policy outlines the commitment we make to assist you and ensure your experience on our platform is as seamless as possible.

1. Support Channels

We offer support through the following channels:

Email Support: You can reach out to our support team via email at [[email protected]]. We strive to respond to all email inquiries within 24 hours.

2. Support Availability

Our support team is available during our regular business hours, which are [specify business hours and time zone]. We do not provide 24/7 support at this time. However, you can expect a prompt response during our working hours.

3. Types of Support

We provide support for the following:

General Inquiries: If you have questions about our services, how to use our platform, or need assistance with navigation.

Technical Issues: If you encounter technical problems while using our website, please report them, and our team will work to resolve them promptly.

4. Response Time

We aim to respond to all support inquiries within 24 hours. Please note that response times may vary depending on the volume of inquiries and the complexity of the issue. We appreciate your patience.

5. Support Scope

Our support team can assist with:

Providing information about our services and features.

Offering guidance on using our platform.

Addressing technical issues related to our website.

6. Limitations

Our support policy has some limitations:

We cannot provide support for issues related to third-party websites or services, including online retailers and payment gateways.

While we strive to help with technical issues, we may not be able to resolve all technical problems, especially if they involve external factors beyond our control.

7. User Responsibilities

We encourage users to:

Review our FAQs and documentation for quick answers to common questions.

Provide clear and accurate information when contacting our support team to help expedite assistance.

8. Feedback

We value your feedback and encourage you to share your thoughts, suggestions, and concerns with us. Your feedback helps us improve our services and support.

9. Changes to Support Policy

We may update this Support Policy from time to time. Any changes will be communicated on our website or through email.

If you require support, please contact us at [[email protected]], and we'll be happy to assist you.

Thank you for choosing Keepdeal.in. We appreciate your trust and look forward to providing you with exceptional support.

Sincerely,